Articles

The cost of a CRM goes beyond the subscription fee. It includes seven main expense categories: subscription or licensing, implementation and setup, integrations with your website, phone system, messaging apps, and 1C, data migration, employee training, hosting and technical support, and customizations and improvements as your business grows.

A ready-made CRM like Bitrix24 or Kommo is cheaper and faster to implement initially. If your sales team follows a standard sales pipeline (lead → call → deal), you can have it up and running in just a few days. A custom-built CRM becomes necessary when your business processes don't fit into a standard sales pipeline.